ZOOM Electric Scooters ZOOM Electric Scooters out of California…NEVER SENT NOR OFFERED TO GIVE ME “(6) FREE BATTERY REPLACEMENTS: As Replied from Zoom Electric Scooters & Mopeds, Jun 22, 2022 “We sent the customer free battery replacements, even though they were out of the one year warranty as courtesy. And we actually talked to customer on the phone many times as proven on our phone records, so the comments are highly untrue. Thanks.” I am only stated the TRUTH THAT ZOOMSCOOTERS DID NOT GIVE ME NOT ONE FREE BATTERY. I paid $417.95 on May 18, 2023 for Order#1175 to ZOOMSCOOTERS for (6) Replacement Batteries that ZOOMSCOOTERS ordered from Mighty Max Battery, Edison, NJ. I am only stating the TRUTH THAT I CALLED, EMAILED & CHAT TEXTED WITH ZOOMSCOOTERS on numerous occasions REQUESTING help for a certified mechanic shop I can take this ZOOMSCOOTERS to to have these (6) Batteries Replaced properly. I stated to ZOOMSCOOTERS that if their Customer Service was better customers wouldn’t get so frustrated with them. I purchased the ZOOMSCOOTERS Trike (3 wheels) in 2020 during the Covid-19 Pandemic for a little isolated me time. But, I have since given away. I have NO PROBLEM removing this posted review from TRUSTPILOT about ZOOMSCOOTERS. If you want something simple, fun and NO GAS. It’s a pretty fun thing to have.

BEWARE BEWARE. I ordered a Zoom e-scooter based upon the Trustpilot score of 4.0 shown on the website which is obviously WRONG. After 5 MONTHS of waiting and being told 4 times that the scooter was in route and would be delivered at the end of the month (March, April, May, June) I finally accepted a refund. They continued misrepresent their commitments. Therefore, I can only imagine how unreliable their product warranty and service would be. At the request of Zoom I am providing additional background. After 2 months they offered to refund my money, but I believed their misrepresentation on delivery status. They then offered a $300 discount to take down my original complaint and recieve an end of month delivery. Because I needed/wanted the scooter i chose the delivery. For the subsequent months, they offered the same refund or end of month delivery. I chose delivery. Still NO SCOOTER. After 5 months of misleading information, chiding from my friends and family, and checking out Better Business Bureau - F RATING, I submitted to accepting the refund for the scooter I was never going to get from Zoom. If they misrepresent about purchase and delivery, what kind of warranty and support could I expect, if I ever received the scooter that apparently was never shipped.

Best customer service ever! I got my scooter about a month ago and LOVE it. As a woman that is a senior, I was a wee bit scared, but now the neighbors call me the yellow flash!. When I needed some paperwork, customer service responded immediately. They have done this everytime I have a question. I would recommend this group 1000 fold! Excellent job, excellent customer service.

Worth the wait It took almost 8 weeks for my two scooters to arrive but it was well worth the wait. They traveled from one end of the country to the other. In my opinion, Zoom scooters are small electric motorcycles, not at all like electric bicycles. They perform as advertised, plenty fast and very safe. We live in a town well suited for this additional mode of transportation. They are not a replacement for a car which we have not used in 3 days. We are in our 60's and having more fun than ever. Saving on gas, yes and I bet they will be extremely reliable and economical to drive.

Overall I like my Zoom scooter Overall I like my Zoom scooter, I use it to zip around the side streets and go to the store to save miles on my Chevy Bolt EV. It is fun to ride and I like it. I was supposed to get a free helmet with it, but never received it. So, it is not perfect, but not a bad little ride and uses no gas for getting around the back streets. I have only had to call for information once and that was when I first purchased they were very responsive and helpful.