Had an issue with our Breville kettle Had an issue with our Breville kettle. They replaced it free of charge and also free shipping even though it wasn’t under warranty anymore. Much appreciated!

Carafe Lid Design Disappointment but Excellent Customer Service. Disappointed About: The design of my new Breville Brewer PID coffee pot carafe lid. The design is very hard to clean properly and broke...which was a catastrophe in my kitchen because it caused hot coffee to pour all over my counter and through my lower white cabinets. Very difficult to clean up the mess. And since the lid can't even be purchased separately...if it happens again, I will have to spend $100 to replace both the carafe/lid combo. I hope Breville fixes the issue and offers a better option for lid replacement (one that can be cleaned). Very happy about: The excellent customer service for my issue. It took a few days to get a response but when I did, Michelle Robinson, Customer Service was wonderful. She quickly replaced my carafe at no cost and sent it out immediately. She followed up and made sure that I received tracking for the replacement part. Overall, my coffee pot is wonderful and attractive...when its working properly. I know design issues sometimes happen with products and I truly hope it get fixed because the coffee maker was pricey and I was hoping it was going to be a long-term buy. It makes excellent coffee and I'd hate to have to replace it so quickly.

Poor after care service Contacted Breville as My coffe machine stopped working. The product was bought in the october but was a christmas present so was not used until the end of December. I was asked to give details of purchase as well as the product number and send a video of the problem. After sending this I was advised that there was nothing they could do. It was out of warranty. I advised that this was technically only 12 weeks out of this as wasn't used until after Christmas and that I would expect a product of this calibre to last more than 15 month. I have asked to make a formal complaint about the product as i feel if it is only this old it is then not fit for purpose. I have not received any more correspondence from them since. I have lost all faith in their products and will not be buying again.

Another good experience. Decent response time, they made me aware that I had bought a refurb food processor on Amazon when i wasn't even aware of it myself. Not the first time I've had to call Breville, but each time I've needed a part or a fix, they've been very responsive.

great support, replaced faulty item quickly After reporting an issue with our Breville air fryer oven the company replaced the appliance at no cost with one that works excellently. We are very satisfied with both the replacement and the customer service help that they provided.