Confusing interaction with customer support I purchased a replacement part for my milk frother from Amazon. It was flawed, and did not fit. Amazon online instructions for returning this item with a manufacturing defect was to directly contact Breville. I emailed Breville with all the required information including a photo of the part. Instead I had to provide the serial number of my milk frother to then be told the frother was no longer under warranty but would send me a new part as a courtesy. I tried to convey that I purchased the part, it was not manufactured correctly and therefore did not fit. It had nothing to do with my frother or the age of my frother and I was not looking for warranty coverage. I was also informed that I should have dealt with Amazon for the problem. I provided screen shots of Amazon’s online information and direction to contact Breville when I attempted a return through Amazon. I thought it would be pretty simple to say here is a Breville part I bought, it’s defective, please replace it. I did receive the courtesy replacement part, but was made to feel like I was trying to get a free part for some other reason. It was a confusing interaction.

i Have a Breville blender/juicer and… i Have a Breville blender/juicer and use this every day...love it. i reached out because a small handle on the blender top had broken off and while i was still able to use it, i wanted to get it replaced. Not knowing whether i was still in warranty or not, i reached out to customer support. Michelle R was absolutely amazing and helpful and responsive. Basically i did not have my receipt because this was a gift, but she replaced it anyway without a charge as a courtesy to me. Because i was receipt-less, i was willing to purchase a new one, but again she was wonderful and sent me a new one no charge....Thank you Michelle and Breville

great support, replaced faulty item quickly After reporting an issue with our Breville air fryer oven the company replaced the appliance at no cost with one that works excellently. We are very satisfied with both the replacement and the customer service help that they provided.

Happy Coffee Drinker Happy Coffee Drinker. I recently had an issue with my The Bambino (not the Plus). I went online and saw there were some bad reviews about service, and I thought I was doomed. I have to admit that response from service support was slow, but once they made contact, they stayed with me and resolved my problem. So I would recommend their product and service.

Awful customer service Awful customer service. Didn't answer original request through support section of website. Had to track them down on Twitter/X. When I finally got someone weeks later they told me I needed to send my Toaster/Smart Oven in for repair. Then they told me it was $219 to repair something I paid $319 for. I ended up buying a new one from a different brand for $150.