Breville - good coffee but service sucks. Breville brewers make a good cup of coffee but unit longevity and vendor service capabilities suck. I now have a third machine that has been operational for approximately 4 months. The first lasted approximately 4 years and the second another two years. I bought the third thinking Breville would repair the second unit. The exercise of repair has been a disaster. I emailed Breville and got a response with an offer to send a free cleaner. They did and I tried the cleaner without success. I advised Breville of results and received a response 29.Nov.2023 requesting info on observed unit issues with the second unit. I responded with info and did two follow-up emails requesting Breville guidance with no success after four months. Awful service so can only reiterate that Breville aftermarket service sucks.

Dangerour product unsupported by BrevilleI informed Breville Australia that a… I informed Breville Australia that a Duo Temp Pro coffee machine, I had for some years, exploded violently, causing injury. Breville sent me an incident report form which I completed and emailed back along with photos of the parts concerned. I kept the projectile ( the wand) but disposed of the rest (as I had no room to store it) Breville have just informed me that because I disposed of the main unit, as far as they are concerned it is case closed. Possible Breville buyers be warned, that a dangerous item can cause injury with no recourse, and that photographic evidence is not sufficient. The projectile which caused the injury is of no interest to them.

great support, replaced faulty item quickly After reporting an issue with our Breville air fryer oven the company replaced the appliance at no cost with one that works excellently. We are very satisfied with both the replacement and the customer service help that they provided.

The coffee is still not hot The coffee is still not hot. We have descaled it twice using the recommended materials and nothing has changed with the coffee temperature. We are disappointed since this was an expensive coffee maker and we expected a superior cup of coffee. The customer service representative was friendly and well spoken but her solution didn't solve the problem. I would like to hear from Breville again. There was an email from them but they wanted a response within 3 days. I didn't see the email until today and now they say they link expired. I would like to resolve this problem.

Happy Coffee Drinker Happy Coffee Drinker. I recently had an issue with my The Bambino (not the Plus). I went online and saw there were some bad reviews about service, and I thought I was doomed. I have to admit that response from service support was slow, but once they made contact, they stayed with me and resolved my problem. So I would recommend their product and service.