Slow shipping. Products as advertised Product took a long time to ship and arrive but was as advertised

Received a pendant light which was not… Received a pendant light which was not as we expected. Created a return request which was accepted by the site. Had to pay for return shipping charges around 50$. We never received the refund nor do they respond to emails or calls. Horrible experience overall, please stay away from them

The only reason this isn't a 1-star is… The only reason this isn't a 1-star is because our initial product did arrive. I was pleasantly surprised since I'd heard of a terrible experience a co-worker of mine had with the company. Then, when a follow-up order was placed (directly with a rep over the chat - more great experience!), they assured me since it was just an install accessory, it would ship the next day and take 2-3 business days. It has now been 2 weeks and I cannot get a hold of anyone via chat, email, or calls/VM to ask when the order will arrive. I tracked it, and like many other reviewers, it says that the order was processed but not shipped. I feel like I'm going crazy trying to get them to respond.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY I bought a $460 pendant light and they sent the pendant wired together with the wrong ceiling piece. So it is a totally useless item. Many many attempts to contact them (phone, vm, email, chat) went no where. No one ever responds.

A total scam I have tried several times to call this business and locate my order. They never answer. Whenever I go on their chat they assured me my item will be shipped, but it never gets shipped and only a tracking label has been created. I should’ve listened to the other reviews on here because I feel like their business is a scam and should be reported to the Better Business Bureau.