Damaged product - no refund Order was dropped at my door, when no one was home, damaged. I’ve tried for weeks to return it to get a refund, and have been told a few times that they would send one, but have never received it. I was more than patient overt the holidays, but am now feeling very ripped off. This is after it took weeks to ship. It took so long to arrive, with no shipping update, that I had ordered a charge back with my bank. Then cancelled it when it arrived, just to then discover that the item was damaged. Now Modrngy has my money and I have a broken light and they do not do anything to help resolve it.

The only reason this isn't a 1-star is… The only reason this isn't a 1-star is because our initial product did arrive. I was pleasantly surprised since I'd heard of a terrible experience a co-worker of mine had with the company. Then, when a follow-up order was placed (directly with a rep over the chat - more great experience!), they assured me since it was just an install accessory, it would ship the next day and take 2-3 business days. It has now been 2 weeks and I cannot get a hold of anyone via chat, email, or calls/VM to ask when the order will arrive. I tracked it, and like many other reviewers, it says that the order was processed but not shipped. I feel like I'm going crazy trying to get them to respond.

Slow shipping. Products as advertised Product took a long time to ship and arrive but was as advertised

Received a pendant light which was not… Received a pendant light which was not as we expected. Created a return request which was accepted by the site. Had to pay for return shipping charges around 50$. We never received the refund nor do they respond to emails or calls. Horrible experience overall, please stay away from them

Wrong Item Sent, Unresponsive This company sent me the wrong item and hasn’t responded to any of my calls or emails to correct this. It has been a month since the item was delivered and they still have not returned my messages.