I purchased a Cannondale from Evans… I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Eventually Cannondale responded to this review in November stating "please contact emily@cannondale to resolve". I tried .com & .co.uk, neither of which worked so cannondale just trying to look as though they care for PR purposes when, in fact, they dont.

Brand new bike is like old second hand. I bought a brand new Quick CX 3 Cannondale in August and it has been the biggest disappointment in my more than 45 years of biking. They do not seem to properly fix their bikes during production because first the front wheel bearing went loose (that was even dangerous as the bike turned to the left when breaking) and then the pedal bearing went loose (and that is the most annoying thing ever because it makes click twice for every turn - like with a worn off old second hand bike). Unfortunately my bike shop closed down so I cannot even bring it there for repair. Just contacted Cannondale online and registered my bike. Let's see what they respond and if they can help. In any case, not at all what I expect of a new bike that I use every day to go to work...

Poor customer service _ fork replacement I was contacted in August by Cannondale informing me to stop using my CAADX because of a manufacturing fault with the forks. I was informed by my local bike store replacement forks wouldn’t be available for 6 months ! 3 months later and several emails to Cannondale chasing up a date for repair/ replacement and I haven’t any feedback. I’ve been without a bike for 4 months

Carbon frame cracked. "Obsolete" 3 year old bike. Lousy warranty. My 3-year-old Cannondale Carbon Synapse experienced a spontaneous frame crack with just regular road riding--no crash. I purchased it new for over $4000 in November 2020 at REI. It had top of the lineDuraAce components. Cannondale agreed to replace the frame under warranty, but replaced it with a 2024 model frame which has a different size bottom bracket and seat post, making my current crank and seatpost unusable. According to REI, my old Holographic crank cost $800-$1000 new, but it cannot be used on the replacement frame. Cannondale says the warranty does not cover incompatible parts when the bike is "obsolete." They consider my three year old bicycle to be obsolete. New similar quality compatable parts cost me $1001. Labor cost covered by REI cost $400. Cannondale offered me a free helmet to compensate me. Don't expect much from Cannondale. On line, I read of similar experiences. I suspect Cannondale just produces low quality frames prone to cracking.

Bike with facture defects On April 7, 2023 I bought a bike on the official Cannondale website and when I went to pick up the bike at the store that I chose to assemble it, the bike was full of problems, as the wheels came with factory defects. I have already sent 7 emails to Cannondale and so far I have no response or solution to the problem. shameful for the brand.