I am not happy I have a shelf of milcrappy tools Owned this for about two years, only used at home for basic repairs and in my basement wood shop. I was using a 3.5” hole saw on drill mode when things went bad. The chuck and the gearbox self destructed. Chuck still attached to the bit and odds and ends all over the workbench. I found all the pieces and sent it in to Milwaukee for repair. Repair was denied saying: gears- broken off, chuck-broken off, drill-poor condition. This drill was in mint condition, and no way it should have broke. Received email from Milwaukee, just like every 1 star review gets. “ Thank you for leaving a review on your M18 FUEL™ ½” Hammer Drill/Driver. Our team would like to gain more insight and assist. We will be in contact shortly! - Milwaukee Tool Social Team” I have not been contacted by customer service once regarding this issue. They send this email out so it looks as if they are going to help resolve the issue.

over priced garbage I have had 2 tools break on me within a few weeks of each other. the electric ratchet cant handle much torque, and snapped a part inside. customer service never replied to my email with it being 1 week WITHIN the 1 year warranty, convenient. Also, the battery charger shorted out on its own one day, being in a metal fabrication shop, it seemingly can't handle metal debris. These tools are meant for clean garages that aren't used very much. These tools are too expensive, and overpriced garbage

Very bad experience Very bad experience, my order did not come and my tracking number did not work either, I emailed them a lot of times regarding my order and they did not even bother to reply.irresponsible. Do not ever order from this website

Milwaukee tools are over priced and over hyped. Milwaukee tools run a slick marketing campaign but once you are hooked you are entitled to non existent support, over priced parts and a lousy warranty system. Parts dealers admit that repair costs are prohibitive, intentionally so. Look for parts on ebay and you will find that large quantities of the product that you are trying to repair are for sale non working. The reason is simply there is no economic repair. Do not buy these tools. The quality does not match the price.

Milwaukee customer service the best Milwaukee tools are not the least expensive. But I am continually reminded of why I prefer them. Always happy with the performance. However the customer service experience I had recently was top notch. They went more than beyond what I expected. Not only found the replacement saw guide for me but sent it quickly as well as a cap and measure tape for my loyalty. Milwaukee is Fantastic I. My books!!!!