4 months for a small equipment order. Wish they would have told me up front! I ordered a lift on Nov. 13, with no info after a month, and no reply to emails, I called in December and was told the item would ship by January 21. Just called 1/25/24 to be told it's on a second backorder and should (maybe?) be available sometime in March. It looks as though people have a hard time getting refunds. I don't know if I should cancel and order elsewhere or hope it eventually will arrive.

ToolFetch Order Experience Faith in the order department was very knowledgeable and helpful. Initially the equipment was to have free shipping fee, but it later turned out not to be the case. Faith was very apologetic and got me a bit of a discount on the shipping. The equipment arrived in a timely manner to my freight forwarder in Miami, and I was able to meet my project deadline in the Cayman Islands. Thanks Toolfetch!

Ordered the Kennedy 4 drawer unit Ordered the Kennedy 4 drawer unit, unfortunately it arrived with shipping damage, spoke with Ryan and they filed a claim with the shipper and shipped another one. When that arrived it to was damaged. Thanks to Ryan and his team a third one was sent through a different carrier and received it damage free. The customer commitment is outstanding. Ryan kept in contact with me and kept me in the loop every step of the way. I now have a great product and a great experience dealing with the frustration of receiving two shipment damaged boxes. Thanks Ryan and team for handling all this and ensuring I received a damage free order.

Day in oldest civilization We started planning 10 months before our trip travelling through Egypt & dealing with Latif of Deluxe Tours (not to be confused with Deluxe Travel) was a breeze. He was helpful, informative & made good suggestions. He helped us (group of 8 friends) arrange our domestic travel (train & plane), tours, transfers & can also get good prices for hotels & the Nile cruise. The drivers appointed were punctual & most importantly safe drivers in good new vehicles (with excellent airconditioning). The tour guides used by Deluxe are all excellent but special mention goes to Nevin in Cairo. She is the best guide ever - her knowledge is excellent but her friendly, helpful manner made each of our tours with her extra special. She truly went above & beyond to make sure each of our group members was well looked after. Also special mention to our guide Mohamed in Alexandria. Overall - I would highly recommend using Deluxe Tours for planning & booking your tours in Egypt. Latif & his team will definitely meet your expectations & you will have a great trip. It is much better to book directly with a trusted local travel agency than going through a foreign one (who will end up using a local agency again).

Agent checked inventory in different… Agent checked inventory in different warehouses to see if they had any even though web said zero in stock. Received items within several days. Very expedient.