The purchasing was very professional The purchasing was very professional. The shipping with R&L Pro was terrible. It took 6 days from NY. to PA. UPS would have put R&L to shame. Thank you for being there when I needed assistance in purchasing but please get better delivery companies. JDA in Pennsylvania.

4 months for a small equipment order. Wish they would have told me up front! I ordered a lift on Nov. 13, with no info after a month, and no reply to emails, I called in December and was told the item would ship by January 21. Just called 1/25/24 to be told it's on a second backorder and should (maybe?) be available sometime in March. It looks as though people have a hard time getting refunds. I don't know if I should cancel and order elsewhere or hope it eventually will arrive.

ToolFetch Order Experience Faith in the order department was very knowledgeable and helpful. Initially the equipment was to have free shipping fee, but it later turned out not to be the case. Faith was very apologetic and got me a bit of a discount on the shipping. The equipment arrived in a timely manner to my freight forwarder in Miami, and I was able to meet my project deadline in the Cayman Islands. Thanks Toolfetch!

Excellent service all around While working online placing an order I had a question regarding the product I was ordering. I ended up calling Customer Service, she was very helpful and kind. My order was placed, and within 3 days I received my order. Fast service!!!

I went to put a 4ft ladder in my cart I went to put a 4ft ladder in my cart, when I put in my zip code it came back with $184...the ladder was only $120??? The math doesn't add up. I decided to read some of the reviews and made the decision to not order anything from this company..seems to risky...I think they are possibly not carrying any inventory and they are drop shipping everything on there site which would explain the delayed shipping times and high shipping cost..buyers beware