In speaking with the customer service… In speaking with the customer service rep, I was very happy to find that I could save on shipping by picking the item up at the manufacturer who is located close to us. The item was ready to pick up relatively quickly. Toolfetch was very helpful in making this happen.

The sales rep went out of his way to… The sales rep went out of his way to assist me with both purchases. He kept trying to get the date pushed ahead for Colorworks Inc. The only problem that it took too long to be shipped over here. That company that builds them should have some ready to ship at any time instead of taking 4 months to get to us, other than that Toolfetch your employee that helped was great.

Money grab Customer Representative Was excellent I ordered and paid for my item including shipping cost. Then get a call from service rep that shipping will cost additional 140 dolloars. No money no ship no other optionss given. Job was scheduled around deliver of item. It would have cost more money to delay shipping than pay what was asked. Tool fetch had me in a position where i had no choice than to pay black mail amount. NOT HAPPY

I went to put a 4ft ladder in my cart I went to put a 4ft ladder in my cart, when I put in my zip code it came back with $184...the ladder was only $120??? The math doesn't add up. I decided to read some of the reviews and made the decision to not order anything from this company..seems to risky...I think they are possibly not carrying any inventory and they are drop shipping everything on there site which would explain the delayed shipping times and high shipping cost..buyers beware

Ordered the Kennedy 4 drawer unit Ordered the Kennedy 4 drawer unit, unfortunately it arrived with shipping damage, spoke with Ryan and they filed a claim with the shipper and shipped another one. When that arrived it to was damaged. Thanks to Ryan and his team a third one was sent through a different carrier and received it damage free. The customer commitment is outstanding. Ryan kept in contact with me and kept me in the loop every step of the way. I now have a great product and a great experience dealing with the frustration of receiving two shipment damaged boxes. Thanks Ryan and team for handling all this and ensuring I received a damage free order.