ROBERT CHERRY
GBI guess I had high expectations even… I guess I had high expectations even after reading some reviews that were not so complimentary. Unfortunately, my expectations were not met. I was able to remove one bolt, after drilling into it with a regular drill bit. The drilling part of the grab it just doesn't cut it. In fact, it walked on a couple of bolts, causing me to have to enlarge the original hole. The extractor loses a lot of its bite fast, so it doesn't grab it! I brought the Pro set thinking I would make it work...it still needs work.
Fixing Electronics
GBAmazing Customer Service TheGrabitStore.com's site isn't shady like other Grabit dealers. Customer Service is handled by real people rather than computers, which makes a huge difference. I wish they sold more tools so I could buy more stuff from them!
James Alsford.
AUExcellent Service I had a couple of damaged screw heads after putting items of furniture together with an hex key. The screw extractor items for sale in hardware stores here in Australia did not have very good reviews. I went on YouTube and watched a video of various damaged screw and bolt removal kits being tested. The Alden GrabitPro 4 piece kit 8440P Made in the USA had a good review so I e-mailed Anthony Rallo at TheGrabitStore.com and asked a few questions. Anthony was fantastic and was keen to help and gave me first class professional service. I made the purchase and awaited the kit to arrive by post. After dispatch this took quite a while to reach me in Australia. I haven't been able to use the kit yet so this review is on the service I received from Anthony and I will do another review once I have been able to use the product.
Phillip H
GBMicro-Grabit Success! The micro-grabit is best tool for removing screws... That I have known for years. Their "customer service" gave me the same feeling as like I had successfully removed another stubborn screw and saved me hours of work! What a relief!
PostHocFallacy
GBHow did I miss that? I was a machinist for the first part of my working life after 4 years of Machinery Repairman in the Navy. I recognize a left-hand drill bit when I see it. For some reason unknown, even after reading the instructions that came with the Grabit set, I drilled using standard direction with my drill. Needless to say it didn't drill well. It wouldn't even drill deep enough for the removal portion to grab and remove the #8 screw, even though I was using that end properly. I responded to the "No-Reply" email and, surprise, a reply came up for Anthony at Grabit. I explained that something didn't work and also suggested that this HAD TO BE operator error. The response said that he gets this regularly. Even though the directions say both drill and extract must be done "reverse" direction. I slapped my forehead and looked at the Grabit package. Duh! Conspicuously written in bold arrow, "REVERSE." When used correctly, these things are a marvel. He even offered to replace the two that I damaged using incorrectly. Grabit gets 5, operator gets 1. Anthony recommended 30-70 rpm as well. That was another surprise, but it works! My two speed drill press only goes as slow as 160. Use your variable speed cordless.