wrong part right treatment I ordered a vent cap to be painted. I received an unpainted one. Upon notification active ventilation immediately refunded my money. Sometimes it goes wrong but they made it right. That is my kind of company.

after 13-15 years they still perform like it was day one i bought of pair of Active Vent retrofits -- 13-15 Years ago (!) to replace those useless turbine spinners -- i noticed brown spots on my ceiling - surprised to discover they were letting in rain and they were in good shape and spun fairly fast. i just took out the spinners - fit these retrofits in - they fit just right - fastened the standing vent pipe with some galvanized screws - easy peasy. Fast forward to 2019 - they still look great although the label has faded from being exposed to the sun - They do not let the rain in - and i live in the NYC area which saw back to back hurricanes - Irene in 2011 and the devastating Hurricane Sandy 2012. These retrofit vents will prob out last me.

Nice products Great service and products. Thanks. I will recommend my friends and colleagues

Aura Gravity Ventilator Our new 2 story home had a powered vent on the roof and was always running because the attic was so hot. The rooms upstairs were hot as well and A/C could not keep up. After replacing with a 24" Aura Gravity Ventilator and with the outside temperatures still hot, we could drastically feel the temperature drop in the upstairs area of our home. Not only is it cooler it is now quieter and we are saving energy. This is the second house that we have installed an Aura Gravity Ventilator, and both are now considered a huge success for us.

Product=5; Service=3 The product exceeded expectations. I bought it online, without any experience in what i wanted for a vent for a bathroom fan but knew i had little room between upstairs bathroom ceiling and roof line. So five stars for the product. Three stars for communication of when the product would ship. After three weeks i called to find out the product would likely ship the same or next day. I can't help but feel my call prompted the shipment. Your system lacked a follow-up email to advise customer of shipment. All i got was the order was sent to manufacturing. Also the ordering process was cumbersome, having to wait on a shipment cost after ordering. Expensive shipping $18 for an $18 vent. For a regular UPS cross-country fee for a part that weighed a few ounces seemed high.