Stay away! Had the device, a Drager BAIID, installed November of 2022. Shortly after it was installed the device would read please wait for sometimes up to thirty minutes before it was ready to test. Road Guard said it was a battery problem. Battery was replaced when the device was installed. Finally it was determined the battery in their device was the problem and they swapped out the device. Fast forward to this November and started having problems again. Now the first random test after starting won't register on the device. Device keeps saying repeat test until a violation timeout. I'm testing, just not registering with the device. This has happened 3 times now since my November callibration. Technician says he can't find anything wrong. Called Road Guard and they said an area manager would contact me concerning the issue. It's been 3 weeks since he was contacted about this and I'm still waiting for his call. Been using the device for a year. I didn't suddenly forget how to provide to test sample after a year. I'm down close to $500 in less than a month getting this device serviced do to lockouts and they're doing nothing to help. Don't think I'm ever going to hear from the area manager, my installer can't even reach him. I'll be contacting the secretary of state with my complaint and the BBB as well. Device was great when it worked. Getting any results from device problems has been terrible from day one.

Lakesha was an awesome person to deal… Lakesha was an awesome person to deal with! She was able to help me efficiently and quickly while also being an all around great person to deal with. I was having a horrible day and she still made me smile! Whatever y'all are paying her is not enough!

Kindness… Brenda Galvan is so incredibly thoughtful and helpful in every way. She was also patient and helped to meet all of my needs. The introductory promotion made sugar a huge difference. I hope she gets promoted for her excellent customer service skills. Sincerely, Cathy Jean Saunders

Nicole was great to work with! Nicole was great to work with! She was extremely friendly, helpful and knowledgeable. She always got back to me in a timely matter, and helped me solve an issue by going above and beyond. I was very grateful for this and would recommend her to anyone!

stellar service Jessie was super helpful finding me an out of state center. I was getting bounced around calling some of the interlock calibration centers. Jessie took the extra time to look into the NJ rules and finding me a suitable spot. Thanks for dealing with my mayhem.