The order was shipped to the wrong … The order was shipped to the wrong address. I gace my home office address to have order shipped to and even paid with my personal credit card by package was shipped to my companies corporate office instead. I still don't have package and my company had to pay shipping again to ship me package.

We really needed it the day after … We really needed it the day after order, the rep said it would be here that Friday. It was not. Then Transcat called one of my engineers (not the guy that made the order) just to say they will send it next week. It was one bad experience, however, generally Trasncat performs excellently.

Capital budget order was placed the … Capital budget order was placed the second week of November, 2017. I was promised by Transcat that my order was placed and would be received by the end of December and would be shipped in one order. I have received (2) partial orders so far and still have not received all of my order and it is January 11, 2018. We deal with Transcat daily and have a huge calibration contract with them. This has been a horrible experience overall!!!

Terrible customer service Ugh. Several mixups with a couple of orders, one shipment arrived over a year and a half after the order had been quoted and placed! I wouldn't mind all of that, as the order had been for pipettes and we always need them, and we were all operating in pandemic/post-pandemic time so I'm okay with a lot of problems. But, we were overcharged for shipping (we were charged the entire quoted amount for s/h on the first (partial) shipment (over $100! for one carton)), and then every other carton that came included an additional s/h charge. I spent many hours providing customer service with the documentation they asked for, and they agreed they'd overcharged us, but they would NOT refund the excess charge. I kept asking for a refund check and the agent kept saying they'd credit our account, and I kept saying I wanted a refund check and the agent kept saying they'd credit our account. I never want to buy another effing pipette from them ever, so I'd really like my refund check!

This company is BAD This company is BAD! They are diabolical when it comes to customer service... quick to take your money and tried to slap on $195 shipping charge after paying the quote for a $40 flashlight! STAY CLEAR! They are an absolute JOKE!