Great company, the type of startup you'd want to be part of. Customer service is super responsive and has a personal touch. Products are far better than anything on the market, but still can use some QC (for example, different flavors have different experience. The bead inside the mint pouch will dissolve within minutes on its own, releasing the flavor earlier than one may want it. The bead inside the berry pouches will never dissolve until the user bites into it). Some pouches have alot of flavor "dust" inside the can (when i close the can, literally a puff of cloud comes out), other cans do not. Some pouches break down faster than others, etc. Flavors are outstanding. Flavor lasts much longer than market competitors found in stores I appreciate a premium product for someone that can pay a premium price. Would purchase these with 0 nicotine just because the flavor and experience is so satisfying.

Worse than nicorette The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that cause instant heart burn and enjoy getting charged and shipped product after you cancel, please don’t support this version of white collar crime.

Good Product I have used Nicorette products in the past and Lucy blows them out of the water. The taste is much better and it seems that it also satisfies my nicotine cravings more. I'm a big fan of the pouches, they need to be added directly onto the Shop page instead of being just something recommended after adding gum or lozenges to your cart. I assume since they are new, they are just being tested and they'll be on there eventually if they do well.

It's tasty and it came fast BUT It's tasty and it came fast. However what's the point of removing aspartame if you're just gonna add sucralose and acesulfame k to it anyway. I was under the impression this was sweetener free. Because of the sorbitol. Sickened am I to discover a week into using it that I'm being poisoned. Also not cool to list the UK customs value at $15 when you're charging me $40. Another dishonest NY company. Surprise surprise. Will be canceling my subscription and throwing the rest in the bin.

It's the Taste and the Customer Service for me Made an order about a week ago that got lost in transit. The Lucy team identified the problem immediately and the re-shipped the order and I received it the next day. These Kapsel pouches are on a completely different level when it comes to taste and quality versus the competition. The pouch is strong and doesn't get slimy. Need that flavor boost? Boom! Crush the flavor Kapsel and your experience is reinvigorated.