Navigating WebTrader I wanted to improve my navigation of the new platform. Reached out to support and Brad Newman was assigned to my case. He was prompt, clear and helpful in each of his responses (initial and follow up) with me. Made it easy to understand and was clear and honest in letting me know the current situation at the back end and near future support initiatives aimed at helping us!

have patience, they'll come through!!! Even though most are doubting right now specifically because of their recent migration, they are still pursing excellent customer service and providing satisfactory service to their client base. can't ask for anything else from this company. traders are truly their priority and they show it (even though it might take a tad bit longer than normal because of their migration)

Great support by agent Brad Newman Great support by agent Brad Newman, very professional, Surge is doing what needs to be done for their traders.

My issue is still ongoing My issue is still ongoing, though I’m not so worried about it thanks to being kept up to date. I have to give props to the quick EMAIL responses from Brad Newman😅 I usually wait days for a response. Lol.

Great Support Had some issues with login problems and browser issues Brad Newman showed patience and knowledge to remedy my issues. Very impressed with the support as a new client.