Rude, unhelpful customer service The meals were ok but no real flavor just bland. Customer service however was horrible! While on hold they tell you (over and over) how their friendly helpful customer service staff will resolve any issues you're having but the condescending girl who took my call was neither. She was curt and rude and said things like "maybe you should read the terms again" and "if you ever use another meal company pay attention to the terms". I use multiple meal delivery services and have never had anyone be rude when I've called.

Awful food and even worse customer service Awful food and even worse customer service. Ordered their keto program for a week - every single meal had at least 40g of carbs. I reached to CS and their response was basically “too bad”. I figured I will try to eat what I can, but the meals are practically inedible - chewy tough meat smothered in sauce and bland, overcooked veggies. Shame on you, Bistro MD for not standing behind your products and taking advantage of people in these tough times.

Good food service lacking Food is delicious, plan is easy to follow. Warning: meals a very protein heavy, so be sure to check with your own physician before starting. Customer service is very lacking, emails go unanswered. Website is problematic, for example I was unable to complete my cancellation online after completing an online form. Had to call in a few times and was on hold for 8-9 minutes each time.

I spoke with Emily I spoke with Emily this morning. She was helpful in all the ways a customer wants. Congratulations Bistro MD for a quality person like her helping your customers. In addition, if you’re eating the Bistro MD meals, then you know my praise for the food you get. If not I HIGHLY recommend to anyone reading this post, and on the fence to try them out. Bistro MD is the leader on good portions of delicious food I have received, online. Be the next lucky customer to eat with all the care that this company offers to you. Thanks for reading my post.

Don't expect miracles Of course it is convenient to have meals prepared and ready to heat & eat. I had no problems with delivery, and even when I substituted a couple of meals I got what I'd asked for. The quality of ingredients is pretty high, for example the meat is the real thing, not glorified lunch meat. Freezing, thawing, heating takes away from the appearance and flavor of the food quite a bit. I can also say that there ended up being more meals that I didn't like than meals that I did like. I think a lot of the seasoning of certain dishes was not to my taste. Portion size would have been adequate if the food was more satisfying. I would not bother to add the extra snacks either, as most were just not that good.