Rust particles started appearing at the… Rust particles started appearing at the bottom of the bottle. You can see under the membrane there is rust inside near the screws that hold the seal at the base to make the membrane waterproof. I reached out to the company via their texting service and have yet to receive any response. I have operated the bottle according to manufacturer guidelines and relieved pressure after each use.

Great customer service Great customer service, I dropped and broke my water bottle 3 weeks after having it. I contacted customer service to see if it was covered under warranty and it wasn’t but they went ahead and shipped me a new bottle anyways. That is how you keep customers coming back!

Great product. Great people Helpful, professional. Great integrity and belief in their product. And great product.

This has been a horrible experience… This has been a horrible experience they are using cheap product and putting their name on them and calling them their own and lying when confronted about it. It’s a shame and worse off people actually work for them and carry their faulty claims and stand behind it…. Don’t get fooled from this so called brand of knockoff garbage.

Franz has been one of the best representatives I've ever worked with! Franz has been absolutely amazing during this frustration. He was understanding, kind, compassionate and sympathetic. Not only that, he went above and beyond to see if we could get my ionbottle working without having to wait for a replacement. I cannot thank him enough for his time and thoughtfulness.