I had an electrical issue with my… I had an electrical issue with my bottle within 30 days of owning it. I send a message to them and I had a response in a few hours. A new bottle is being delivered to me with no hassle. I’m covering the freight and I think that’s fair. I didn’t know you can’t use any USB cable you wish. You must use the cable that ships with the bottle.

This has been a horrible experience… This has been a horrible experience they are using cheap product and putting their name on them and calling them their own and lying when confronted about it. It’s a shame and worse off people actually work for them and carry their faulty claims and stand behind it…. Don’t get fooled from this so called brand of knockoff garbage.

Franz has been one of the best representatives I've ever worked with! Franz has been absolutely amazing during this frustration. He was understanding, kind, compassionate and sympathetic. Not only that, he went above and beyond to see if we could get my ionbottle working without having to wait for a replacement. I cannot thank him enough for his time and thoughtfulness.

Great customer service. I had a minor problem with a bottle and customer service replaced the bottle with a different model. They went to great lengths to ensure I got a perfect bottle and it was obvious that they cared about what they were selling, satisfied customers and the health benefits of this water. This is why we need small businesses in our world. Much appreciated.

I reached out with a concern I reached out with a concern after receiving my bottle and was promptly answered within less than 24 hours. After some further looking into my concern we seem to have fixed the seal from leaking. The team was very responsive and helpful and shipping was swift! Very pleased with the product and communication.