Excellent Customer Service From Day 1 I have to say from day 1 the customer service I received from Climb is phenomenal! They explain all loan details, they are patient not to mention overall super friendly! Further, They are persistent in making sure your concern on your account is taken care of right away. I was helped by Laura. Because of the pandemic, my hours at work was cut drastically. She was able to relieve my worry about my deferral form being process within the given time frame as it was nearing payment by having it processed in a fast timely manner! As a student, This is just what I need in these trying times of my life. They really care about their clients, and they go above and beyond!

DO NOT MAKE THE MISTAKE OF USING THIS COMPANY!!!! Since my loan was disbursed 3/2023, I have had two payments taken out of my account every month. I am unable to speak to anyone but received text messages stating they are "working" to resolve the matter. I am told that the reason for 2 payments is that 2 loans were disbursed to the school. When they receive the money back from the school, they will refund that money. However, there is only the document for the one loan being disbursed and I only receive one monthly statement with one account number. DO NOT MAKE THE SAME MISTAKE I MADE. I have sent a secure message through their website and have not received a response. So, I have removed authorization for automatic payments to be taken out of my checking account and plan to seek legal assistance in resolving the matter.

Do NOT recommend I took out a loan from Climb Credit for UX design for $10,500. I thought I would get a job but was not able to. Despite that I still made my payments on time, I request a deferment(which they assured would not affect my credit or change my loan) Today after paying on time for months, I found out they added $1000 to my loan. When I asked why, the replied we add interest daily to the loan. I will not recommend unless you are 100% guaranteed a job after whatever program you do because they will punish you if you don't make money..

They ended up selling theyre business… They ended up selling theyre business and the transition with payment process to the new company ended up costing me 60 points on my credit score and now I'm disputing it....small claims court for the credit ding... Duck climb credit

Needed Help ASAP and Got It! I couldn’t access my loan statements due to a data migration being conducted by UAS, who is the loan servicer for Climb. This was an urgent request because I am in the process of purchasing a home and needed to provide this documentation. I reached out to Climb support directly to see if there was anything that they could do to help. Both Roy and Bianca swiftly met my urgent request with compassion and I received the documentation I needed. Bianca was particularly instrumental in making sure that the documentation met my underwriter’s requirements. I’m grateful.