Order was made over 2 weeks ago Order was made over 2 weeks ago, emailed for an update and have had no reply, was to be a birthday gift for partner after losing our dog recently. Hoping this is not a scam. The main issue is I received a message re my order saying it was ready to ship, this was not true because not soon after I provided a review I get an update message stating that due to unpresedented things were taking longer than usual. If you say that an order is ready to ship then it's ready to ship. The item was to a birthday gift, this birthday has now passed. There is a need to be upfront about whether you're able to fulfill an order, getting hopes up and then letting them down isn't a nice feeling.

Will not cancel Order I have decided to cancel this order and still waiting for confirmation. I wrote on 14th regarding cancellation of the order and this has not been confirmed. Now the 17th and still no word. This company needs investigating and closed down. They should have a look at my e-mails as I have requested that the order be cancelled. To say it is not based on my experience is untrue and I challenge them to prove otherwise.

Beautiful product Beautiful product, so happy with my purchase Fast shipping and great ,friendly communication Pleased to support a lovely business

Not recommend; won't buy again. Requested a refund. 1. I was expecting domestic (America) manufacturing as well as shipping. It is made and shipped of China. 2. It takes weeks to ship 3. Almost zero communication Not recommend; won't buy again. Requested a refund.

Excellent Customer Service I saw an ad on IG and loved the beautiful simplicity of the man and dog sculpture. I ordered it and strangely, it never arrived (package theft? unsure). I reached out to the Customer Service and they kindly offered to send me a replacement, which I really appreciated. My husband is going to love it when I give it to him for a combined Valentine's Day present/rescue dog's birthday. <3