Their customer support team is… Their customer support team is exceptional. I was beyond lucky to have worked with an exemplary team member named Laura. I totally messed up and misunderstood my purchase. She helped and guided me throughout numerous emails. Laura went way beyond what I ever expected from a support team via emails.

Should include more helpful instructions with purchase Purchased the beauty retouching actions, beauty brushes, and the retouching fundamentals. The install instructions were spot on, but my only issue is the lack of instructions on how to actually use the actions, ie are there recommendations on running in a certain order, or to run one set before another since so many layers are automatically created. I would have given 5 stars for the product, but with the lack of instruction it is quite complicated. I did email support and received a "thank you for your suggestion for future release.........." not exactly helpful.

Excellent customer service I accidentally made a duplicate payment for a product. Sent message to support and refund was processed in a few hours.

Satisfied Customer I have been enjoying Kristina Sherk’s presentation style and selected software packages since early, 2022. I have to say that the website support is wonderful. Whenever I have had a question or needed assistance, the response was timely and always super helpful. It is one thing to produce great products, but the personal service from the support team is a great professional bonus!

Your AI Portrait presets saved my life! I'd stopped purchasing presets but portrait retouching is a real minefield for me as I get so little practice then all of a sudden after like 2 years, my daughters or daughter in law will suddenly ask for a 'studio' portrait and expect perfection from this usually street and landscape photographer! And so it was recently. I am so rusty on portrait editing but your AI Portrait presets saved my life! The results were really well received !