Thomas Umpleby
GBExcellent Customer Service Working with Fern resolving my problem was as good as it gets in providing customer service. Responses to back and forth emails were super quick. Fern gets six stars but, unfortunately, only five were available to choose.
Crystal Thomas
GBJust Like Sonic Ice Just Like Sonic Ice! The ice itself is awesome, just like Sonic ice. it’s great for making cocktails The ice maker is kind of loud, BUT that is due to how the nugget ice is made it’s hitting the plastic basket so that's to be expected. It makes ice pretty quickly. We use it daily. Literally 13 months later it broke right after the warranty expired. I contacted Newair's customer service from the website my customer service agent Vanessa was very friendly, apologetic about my issues and was extremely fast to get a replacement sent out. I just had to pay for shipping. Can’t wait to have my ice machine back.
Bill W.
GBElizabeth was super friendly Elizabeth was super friendly and helpful. She really knows the products and provided excellent assistance.
Sara Boersma
GBHilary Waight was my service support… Hilary Waight was my service support rep . They took care of my request for a replacement remote less than a days time and gave friendly service ❤️🧡💛
Kevin Graves
GBExcellent Excellent. Laurellee was very helpful and informed about the product and my need for a replacement part. Thanks