Your part of this transaction went… Your part of this transaction went well. However, the "priority" mailing part did not go as well. The priority package took 5 or 6 days from Texas to Kansas and was a little roughed up when I got it. The contents were not damaged and the batteries were fine, but I question if USPS Priority padded envelope is the way to ship these batteries. Regards, Gary Wike Olathe, Kansas

Awesome company! Awesome company!! I needed to replace the rechargeable battery in my Black & Decker Portable Power Station Jump Starter (PPRH5B) and was referred to the Raion Group by a colleague. It was easy to locate my replacement battery on their website and I paid via PayPal. My order was received 4 days later. The replacement battery is a perfect fit and took two minutes to install after disassembling the rear cover of the Power Station for access (took 10 minutes to unscrew all one dozen screws). Thank you Raion Group for an outstanding product and service!

Inadequate Packaging Packaging for shipment was grossly inadequate and customer service, while polite, was unwilling or unable to resolve the issue of damaged goods to my satisfaction. Return policy was overly restrictive and led me to return items and shop elsewhere. To clarify... I ordered 3 set of batteries: The first package was missing a battery (which was readily sent to me... off to a good start!). The second package was fine. The third package did not survive shipping, and had been "reassembled" by USPS. The shorted terminals happened in transit, long before I even even thought about installing them. I noticed it when I went to prep everything to do the work. We had an extensive thread of emails about this and where never able to come to a satisfactory conclusion.

I wanted to request a return to… I wanted to request a return to exchange for correct battery, this way they pay shipping both ways. The return number has no answer. Communication via email is slow!! You have to pay for a return if you don't exchange. There is no one on staff to help with getting the correct battery, so I'm stuck with a battery I can't use.

Replacement Batts Good Experience Did online search for replacement batts for my Liftmaster battery backup unit (Model 475LM). Found YouTube by Raion Group showing how to replace the batts alongside their advertisement. Liked the video and larger voltage of Raion batts. Ordered from Raion website with no complications, liked I could pay with Amazon pay, fair price, batts arrived by UPS within 2 or 3 days. Batts fit my unit perfectly, just as described in Raion video. Hope the batts last.