Had a great experience purchasing the… Had a great experience purchasing the 420 edition. At first I ordered the soil edition sent an email in distress and within 24 hours customer service responded with great news, since it was a pre-order I was able to pay the difference and ultimately receive the hydroponic 420 edition. Keep up the good work!

They provide excellent support They provide very good support, with the subscription. My first plant got off to a rocky start, but they kept up with my questions, examined my pictures and provided timely and helpful advice.

Overall after buying two of the Hey… Overall after buying two of the Hey Abby boxes I would say the app is horrible. Not user friendly at all. Plus I had an auto seed my first try. I did exactly what the app said trimmed it when I was supposed to. Well, apparently you’re not supposed to trim auto seeds so after 13 weeks and a nice looking plant I had to cut it down because I guess I put too much shock, but I followed that App. So if I was at my overall experience, it would be less than a two.

Unparalleled customer support Unparalleled customer support. Stuck with this technologically illiterate old man and got me thru every problem I have encountered. Which have all been as a result of my ineptitude and nothing to do with faulty equipment.

Box stopped working Box stopped working. Very expensive Plant died. Although the company shipped the malfunctioning part, there was no urgency with shipping. Took over 10 days. Company was aware of the issue and never reached out. Allowed me to waste hours troubleshooting for 2 and a half weeks before realizing it was malfunctioning due to leap year. Refused to offer compensation when requested. I was willing to accept accessory packs as a way to make it right. I thought they would have complied considering it cost me a $4,000 harvest. I grow for legal medicinal purposes, not recreation. It is effecting my health and pocket book. If hey abby reaches out and makes it right, I will update my review. Until then I am sharing my story in ambassador comments, social media, and anywhere else I can. ***Update-Took 3 hrs to replace the motherboard due to my neuropathy. Inside cabinet cheap plastic pieces that hold screws were broken off. Now the unit is blinking red. Won't drain. Had to manually remove water. I did reach out hey abby. You still have not helped. I requested you pick up the unit and replace it. It's obviously a malfunctioning unit.***