We ordered a heating element from… We ordered a heating element from PartsIPS and the ordering was easy. The problem was, when the part arrived, it had simply been dropped into a flat box with no wrapping around, no Styrofoam peanuts or anything. It was banging around in transit and had had stuff stacked on top of it so the box was smushed and the element bent. Given that, we don't feel comfortable installing it and will be sending it back.

Don't ever use them! Returns are slow-walked, and you won't find out they have a 60 day return policy until AFTER you're paid to return your part to their facility. "Thank you very much- no money for you." Do yourself a favor and use PartsSelect.com, even if the part costs more. It will work, and they even have a real return policy!

Great Fyi. The descriptions for this product is wrong. It lasted that a control module and filter will be included. I understood it as a typo but others may not.

Continously emailed and called for 3… Continously emailed and called for 3 weeks, no answer or reply except parts backordered. Over $300 withdrawn form my account day of order

Trickle shipping with many tracking… Trickle shipping with many tracking numbers was really annoying. I have contacted regarding the credit I should be receiving on parts I did not receive and I got no response. My issues and my refund/credit is still unresolved.