We had issues with our first order We had issues with our first order, and we were worried about the lack of customer service we had received. Thankfully it was escalated to the Sales Manager, John Knoop who took amazing care of us and got our issue resolved quickly. We were a pilot for a new vendor for our school district, and because of the experience, we are referring all of the schools in the district to Two Way Direct.

Good pricing and fast shipping on… Good pricing and fast shipping on Motorola CP200 replacement batteries. Received a phone call from Technical Rep. Alex to verify that I was in fact ordering the correct battery for my radios. (A “real” person on the phone, and not just a generic faceless order from a website… nice touch! Customer service DOES still exist in some companies.) Batteries arrived in 4 days after ordering. Able to track order online during shipment. Will be ordering from Two Way Direct again!

Great prices and excellent customer… Great prices and excellent customer service. The sell rep followed up with a call to make sure that my order was right and if I had any questions.

Frustrated customer takes business elsewhere "Working" with Aaron has been incredibly frustrating. Extremely slow in responding (days, not hours between responses) , and doesn't do what he tells me he is going to do. We've given up on using two way direct. RadioDepot.com has got much better prices, and their customer service is what you would expect, not the lack of that defines our experience with two way direct.

Can improve Everything went well without any mayor problems, but the site interface is kinda lackluster and poorly executed. I even thought I got scammed since there wasn’t any notification about the delay. An overhaul in the way the orders are presented and adding more ways to pay will be very important.