Satisfied customer I had an issue with the laser I had ordered. Bettina listened to my problem and offered a few suggestions to fix the problem. Being unable to correct the problem, she had a new one sent to replace the damaged one. The new one works wonderfully! Thank you, Bettina!!

Best customer support Best customer support! Extremely helpful, and fast. Recently purchased a Genmitsu 3020 Pro Max V2 and the machine so far has been beyond expectations. I also recently got the RFL10W laser module for this machine. When I ran into problems, I reached out to Sainsmart support. Huge shout out to Sammy for being on the spot in helping to diagnose and correct the problem! The support is invaluable in learning CNC/Laser. I will most definitely continue to buy direct from Sainsmart, as well as recommend their products to anyone wishing to get started in this craft. Quality products, and people that stand behind them after the sale. Mark

Real people, Really fast The customer service was amazing. Had an issue with a new machines motor only after a few weeks of owning it. Messaged the company, and less than 24 hours we had the replacement shipped and on its way. Very quick response and knowledgeable support.

Sainsmart's technical support helped me… Sainsmart's technical support helped me out big time, replacement of material under warranty and instructions on how to restart the milling machine.

4 year user I’ve used Sainsmart products for 4 years now and stay with them for their customer service. I run my machines around the clock and they are always quick to help me get new and replacement parts that I need.