Really fast and adequate assistance Really fast response after request for help. They quickly offered the right solution and when the implementation failed through external factors, they immediately took action and solved the issue in a 2nd attempt. I'm a happy customer.

Excellent customer relations by Sains Smart A communications breakdown somewhere in the system meant that I wasn't aware that the courier had tried to deliver my laser engraver. Sammy, customer relations at Sains Smart, asked for some details and quickly decided to send me a replacement - which took only a couple of days to arrive from China. Very well done, I couldn't have asked for more!

Satisfaction Guaranteed I recently purchased an L8 20 watt laser from Sainsmart and was having a problem getting it to connect to the computer. I was dealing with Jamie who assured me they would figure out the problem and within a few days they sent out the parts necessary to get the laser working again. I've been extremely happy with the service I've received from Sainsmart and would gladly recommend them to anyone interested in purchasing a laser. Thanks again Jamie, Steve.

Sainsmart's technical support helped me… Sainsmart's technical support helped me out big time, replacement of material under warranty and instructions on how to restart the milling machine.

Damaged ER11 collet from set Company replaced the damaged item quickly and without issue with an entire upgraded ER11 collet set.