6550 Pro Jim has been working through an issue we had and was able to get the 6550 Pro working again through looking at a few videos we sent and narrowing the problem down. We have three Yora Home products (2 x lasers and 1 x Silverback CNC) and the reason we purchased them was the warranty and support they offer. Good job guys Andrew & Melissa

I had a software mishap that I had done… I had a software mishap that I had done on my mandrill machine. I emailed them (yorahome) and to my surprise, I had a response in just a few hours. Jim was the tech that was helping me with the software issue. He went way above and beyond helping me solve my issue. My mandrill was back up and running within a few hours and has been perfect ever since. Great customer service!!!!!!

I was so pleased with the quick… I was so pleased with the quick response to a question about the VeraHome 6550. They responded within minutes of receipt of the question and within an hour I received a resolution to the question I asked. They also included more info about software questions that I asked and other hardware that is compatible with what I have. I am totally pleased with the product nd customer support. Highly recommended!!!

Amazing Support and warranty Amazing Support and warranty replaced the whole system when we had trouble trying to get things worked out and now everything is running like it should. Many times we had to correspond with very different time zone and nearly always we were able to work out a suitable time to suit both Yorahome support and myself.

Great Customer Service I was having problems with my silverback z-axis and after several months of trying to troubleshoot, I was asked to send the controller and wiring harness in to be tested. I did and I can honestly say I was reluctant to do so since I had troubleshot the whole thing. It turns out the problem must have been in my controller. I have it back now and it is back to carving like a beast.