Roos
NLJooki experience The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!
Noina
DECustomer Service is 100% We have had our Jooki for over 2 years and love it for its flexibility and well thought out design. We recently had an issue with wifi connectivity and Jooki responded within an afternoon to help us solve our problem. Not our first experience with them and as always, absolutely fantastic customer service! Great company 👌
Nicole
CAGreat Product & Customer Service We've had our Jooki for 2+ years and the kids still love it! We recently had an issue connecting to it, but Customer Service was a great help! And it's working again, no problem. Turns out one of the kids had accidentally put it on airplane mode, which you never would have known just by looking at it. The fix was super easy, but I never would have thought of it on my own. To anyone who has left a bad review ... have you tried contacting Customer Service directly? They are so helpful!
Jodie Dickey
NLGood speaker and great customer service Good speaker, fun for kids and families. We've had a great experience with customer service too. When our device stopped working and they couldn't solve the problem, it was still within warranty. they quickly arranged a new device.
Jo
GBExcellent product combined with… Excellent product combined with excellent customer service. We’ve had our Jooki for around 3years now and it’s still a firm favourite option for my children to play with/enjoy. We recently had some connection issues due to a house move and new Wi-Fi, the Jooki IT support team were on hand to provide help with getting it up and running again when I could not figure it out for myself! Today it is now fixed and I’d forgotten how well loved our Jooki is! Thanks Team Jooki :)