Emily Carmel
GBJooki’s customer service is great Jooki’s customer service is great! Every time I’ve had to email about a problem they’ve responded in less than 24 hours and immediately resolved my issue!
Sherry
GBUnable to get refund I purchased 2 Jooki units as seen on GMA steals and deals promotions. I was not satisfied with the units as they did not meet expectations for Christmas gifts for 2 grandchildren. Poor volume. Multiply attempts to request information for return and refund with no results.
Bailey
NZExcellent purchase We really love our Jooki! Even my 12 month old enjoys playing with it and the mechanism is forgiving enough she can get it to work. Really cool set up. Love that we can control the max volume and that the kids can move to the next song by themselves. My only tiny complaint is that we've occasionally had trouble setting it up and connecting to wifi but we've been moving a lot so regularly it wouldn't be so bothersome. Overall it's an excellent purchase!
Roos
NLJooki experience The jooki stops very frequently (multiple times in an hour). The lights stay white, but no music. The jooki can't be turned off when this happens and needs a hard reset. Very disappointing for my daughter. I had hoped for a better experience for my daughters birtday present. Update: The servicedesk helped me to reset the Jooki, now it seems to work the way it should. They even offered me a new Jooki if the problems continued. My daughter loves the Jooki even better now!
Jodie Dickey
NLGood speaker and great customer service Good speaker, fun for kids and families. We've had a great experience with customer service too. When our device stopped working and they couldn't solve the problem, it was still within warranty. they quickly arranged a new device.