Ben Mull
GBMy chat technician gave me great advice… My chat technician gave me great advice and also explained to me why I was having connectivity issues. It's always more helpful to know why there is an issue and how to solve it rather than just a solution. Thanks for the help Benjamin!
Kat
GBBenjamin was very friendly helpful Benjamin was very friendly and helpful, and kept me up to date on the status of my internet connection.
Matthew Bloom
GBBenjamin: Amazing; Xiber: Mediocre; I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with. Internet Service: B Support Systems (ticket & chatbot software): F Direct Support (human on phone/email): A+
Damian D.
GBOde to Ben's Patience I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex. However, he was professional and answered all of my questions, and honestly showed why he's well built for the position he's in. I appreciate your effort Ben and look forward to trying your service out when my landlord rips all of Spectrum's coax out of the walls.
Michelle Magee
GBOne Call Resolution at It's Best. The representative was very… The representative was very professional, friendly and knowledgeable. He answered all of my questions and provided me with the information I needed for service. Excellent Service!!!