Fulfillment needs some real help Fulfillment needs some real help. Orders take too long and what needs to be done is not communicated properly. The latest version of the portal software should not have been released as is. Showing my management the reports, only to find out the times didn't match because of a known bug, almost killed the deal. The portal interface needs to make it easier to change names, control user access, and move sensors between networks. The actual representative was great.

Monnit there is no substitute!! We are a fast growing boiler rental company in the New York Metropolitan area. Monnit has set us apart form our competition by far. We know if there is a problem at a site before the customer even realizes. Sensors are easily configurable to meet our needs. We have peace of mind knowing that Monnit's remote monitoring is extremely reliable.

Does not work as advertised We have about 20k worth of Monnit sensors installed at a large cold storage facility. We have 44 sensors installed throughout the facility none of which are more than 150ft from the gateway. We have never gotten better than 30 sensors checking in at a time. We have worked with technical support multiple times to try to address this. We have pulled all the sensors, re-oreinted them, installed special antena. Again and again Monnit tells us that their equipment "just works" and that we must be doing something wrong. We have probably put $10k worth of labor into pulling sensors in and out of the freezer to try to get them to work. It's hopeless. They just don't work as well as advertised and Monnit refuses to admit it.

Product works intermittently and Monnit… Product works intermittently and Monnit blames installer straight from EVP, “ you did not follow directions!!” Of course we did and then redid and then redid, their stuff still did not work. Now on RMA and of course a month or so out. Perfect way to share with end customer - incompetence at the executive level.

Tech is So Good I've Forgotten Her Name! When we started out, we definitely had some issues. but Monnit's tech staff is very good. I feel that I'm quite computer literate, but I was very thankful to have their staff help me out. I have to give my thanks to the entire staff, but I especially need to thank one person in general for not only helping me, but calling back at random times to make sure everything is okay. Here's the crux of the situation: It's been so long since I've had any trouble whatsoever, I don't remember her name!