Customer service excellent but product only average Website clear and easy, ordering simple, and company stays in contact every step until product arrives. Product functions well but looks like a "flea market bargain". Microphone muted by waterproofing membrane but using a Bluetooth headset or ear piece solves that issue plus the phone stays locked in the holster where it is safe. The holster/belt clip locks so phone cannot be released unintentionally. The only difficulty is installing the case over the "silent switch" properly so switch functions once the case is assembled.... Not a big deal but it would have saved time if the instructions highlighted the need to check that function before completing the assembly.

Love these case..have bought one for… Love these case..have bought one for each of my last 3 updates..waiting for the S20 Ultra.

The Benchmark of the industry I've used Seidio cases and holsters for my mobile phones since they've been available .I recently purchased a new iPhone 6 Plus ( quite a sizeable device ) and didn't want to add any unnecessary bulk to an already large phone but still wanted to protect it from damage . I bought the " surface combo" ( surface style case and matching holster) . It's soft easy grip surface gives me a sure grip and all the protection I need to keep my rather pricey device safe and the holster keeps it secure yet handy at all times. There are countless lesser products out there but for my money there's only one genuine "Seidio ".

Another first rate Seidio product I recently acquired the Convert Add-on Kit, to augment the Surface Case for my BlackBerry Passport. It set up easily, and gives me greater confidence on those days I need a little more protection for my phone. My only criticism is that the Convert Case will not permit me to mount my phone using the add-on windshield mount is a way that I can see the screen. As a result, I've scratched the windshield mount off my wish list.

Received OBEX waterproof in damaged condition submitted email to customer service and never heard back. OBEX waterproof cover blocks speaker on Galaxy Note 3 making phone useless while in cover. Did not intend to put phone under water, just want to avoid high moisture exposure during workouts but can't answer the phone while in the cover. Delivery time great. However, Received in damaged condition. S-pen hatch torn from cover. Looks like it had been shipped and returned. Submitted email to customer service and no response almost a week later. Probably won't order or recommend SEIDO. Cutting my losses and going elsewhere.