BE ADVISED! I bought a very expensive Zombie box… I bought a very expensive Zombie box generator enclosure from them. ($2200!) Great communication at 1st but after I received the enclosure I noticed that the material was very flimsy and cheaply constructed. I emailed SEVERAL people there that I had rec'd emails from, but NOT 1 RESPONSE FROM ANYONE! For the price I paid for this unit, I expected much better quality and craftsmanship as well as some kind of communication!

We knew we wanted a Cummins product . We knew we wanted a Cummins product . In researching we settled on the 9500 dual fuel with electric and remote as well as manual start. We placed our order with Factory Pure and within 3 working days the Gen set was delivered to our door in 100 % condition. Documents were complete and following detailed instructions, we were in operation in minutes. We were very pleased. Within 36 hours of receiving the Generator we had a complete power outage. We connected the new Cummins in less than 5 minutes, did a warmup run and boom, power on. Freezers and refer food saved and like we never lost power. A few hours later power was restored and we are still smiling. Thank you Factory Pure and Cummins. We would recommend you to everyone needing a back up power system.

They are the worst when it comes to… They are the worst when it comes to getting answers to questions. Then when they do respond, it's not to the question I asked! This happened more than just once by the way.....Why would I ever do business with these people?????

What can I say except their customer… What can I say except their customer service is over the top from start to finish. Anytime you contact them you actually talk to a human not a damn recording. We received a generator by mistake and they handled the whole return process with Cummins. I will recommend Factory Pure to anyone. Thank you for a job well done.

Ordered an Generac whole house… Ordered an Generac whole house generator. Extremely fast processing. Shipped quickly and actually arrived earlier than initially stated. GPS tracking on the delivery truck provided so could be followed all the way. Follow up emails to confirm how the transaction went. A+ experience all the way.