The generator arrived promptly The generator arrived promptly. It looked new but it had obviously been run because I could smell gasoline in the tank. The generator started right up and we as quiet as advertised if not quieter. I would say that FactoryPure met all my expectations in terms of describing the product, its condition and its shipping agreements. What else can you ask for.

Couldn't be happier Couldn't be happier! Great price on the item and a hassle free delivery. Took about 3 weeks or so but given the circumstances and it being shipped from across the country was well worth it! Had some correspondence with company by email after placing the order and got same day responses. Would highly recommend.

Purchased FamilyPress Inspire Series 36… Purchased FamilyPress Inspire Series 36 machine with stand and the extended warranty. The manufacture stated we need to ship it back to them for service (since the steam does not come out of all the holes) and when I called FactoryPure about it being covered under the extended warranty - they said the same thing. So how am I supposed to: 1 - find a box to fit this huge machine 2- get it out of the house and to UPS/FedEx Then they say, they will cover the cost of shipping if it is determined that it is covered under warranty. Well we all know how that will go - a big fat no!!! SCAMMERS!!!

What can I say except their customer… What can I say except their customer service is over the top from start to finish. Anytime you contact them you actually talk to a human not a damn recording. We received a generator by mistake and they handled the whole return process with Cummins. I will recommend Factory Pure to anyone. Thank you for a job well done.

BE ADVISED! I bought a very expensive Zombie box… I bought a very expensive Zombie box generator enclosure from them. ($2200!) Great communication at 1st but after I received the enclosure I noticed that the material was very flimsy and cheaply constructed. I emailed SEVERAL people there that I had rec'd emails from, but NOT 1 RESPONSE FROM ANYONE! For the price I paid for this unit, I expected much better quality and craftsmanship as well as some kind of communication!