What can I say except their customer… What can I say except their customer service is over the top from start to finish. Anytime you contact them you actually talk to a human not a damn recording. We received a generator by mistake and they handled the whole return process with Cummins. I will recommend Factory Pure to anyone. Thank you for a job well done.

Product received quickly and in perfect condition Product received quickly and in perfect condition. Tested product and it works great. FactoryPure followed up on my order to insure satisfaction. Very pleased with the product and company. Wish all companies had this type of customer service.

Great Ordering Experience My ordering experience was given high marks because of the easy ordering experience. The website is very user friendly. I clicked on the button to receive shipping notifications and was able to track the order which arrived quickly. We have placed Factory Pure on an approved reorder list. Thank you!!

Nasty Customer Service ! Everyone is a friend when you buy something but how about customer service? They are rude and very unprofessional. If you return something hopefully you not are lucky like me and wait a month to get a refund back to your credit card. Yep that is not including 15% restocking charge and other fees they get you for. Good luck and hopefully you are not one like me !

Looked for a couple of weeks for the… Looked for a couple of weeks for the perfect generator. Found it at Factory Pure. Ordering was easy, delivery info was sent and updated as the shipment got closer. Got a phone call a couple of days before delivery and an hour before on the day of delivery. Received a personal e-mail from Eugene Ravitsky (one of the owners) asking if I was pleased. I am and will order from he and his brother at Factory Pure again if needed. Order from them if you need what they offer!!