First time ordering, less than impressed This is my first time ordering from Reeds and so far it’s been less than expected. I placed an online order Saturday night, I really needed the 2 items I ordered by Wednesday so I sent an email stating such and that I would gladly pay the extra for overnight shipping but there was no option at checkout for this, just Fed Ex ground. On Sunday morning I received an email from a helpful person named BP, they stated that they would put ship fast on the order but that I should call Monday to get an overnight quote. Perfect, I called Monday, the lady who answered said she’d check on a quote and call me back but told me Fed Ex overnight is not guaranteed. I figured I’ll pay the quote and if it gets shipped today Monday it should be here by Wednesday. Monday came and went with no call back, Late Tuesday at 3:14 PM I received an email with a quote, no phone call ? I read this email at 7:45 PM, tomorrow is Wednesday ? Why on earth would you wait until late Tuesday to email me a quote when I ordered it SATURDAY and promptly called Monday !! I’ve worked for the Post Office for 30 years, overnight is guaranteed or your money back, I understand you use Fed Ex but then why wait so long to try to help your customers???

5 Star service from beginning to end. I looked high and low for a 2A item; Reed's had it, spanking brand new. I processed the sale over the phone and arranged for a transfer to a dealer near me. Item was sent 2-day mail, and arrived on time. Item was in brand new condition, looking great. Item was functional. This was my second time doing business with Reed's. I am a certified Google reviewer, and an actual buyer. I don't know what the other reviews are talking about. My experience was great. No issues. No BS. I will certainly recommend them to all my buddies, and will do business with them again. Thanks Wyatt!

Great stuff always have been great to do get my stuff from.

I love shopping at Reeds for all my… I love shopping at Reeds for all my outdoor needs. The atmosphere in the building is super cool. The staff is also very knowledgable and helpful. They always have good stock on products and they have brands that not all retailers have, which makes it nice for having options. They also always have a large section of firearms and their ammo is in stock is a lot better than most retailers. The Walker location is also located right next to Leech lake, so it's an easy pitstop before I head to the lake. They also have a great website that is easy to use. I've had nothing but great experiences shopping online or in store at Reeds.

Bad customer service Some of the worst, most confused and clueless customer service I've experienced. Ordered pair of size 10 shoes. About a week later I receive a pair of size 9 shoes in a size 10 box. Ok, so far an excusable mistake. When I call to fix the problem, I'm given a return label and am assured the right size is in stock and the correct shipment will not be held up waiting for the return. I send back the incorrect shoes the same day. Another week goes by and I get a voicemail from a Justin saying they don't have the correct size and therefore can't send it to me. I call the number and they don't know who Justin is. I say I just got a call from the guy. They put me on a long hold (listening to wolves howling) and finally tell me there is a Justin but he's not there today. I repeat that he left me a voicemail minutes ago. They put me on a long hold again. And disconnect me. I call back and demand to speak to a supervisor, who turns out to be Chad, "the gun guy." Justin is apparently "the shoe guy," but no one knew he was at work but somewhere in the wilds of the warehouse. I did get a refund but this company is a mess!