Worst internet purchase of my life. I can finally say I've had the worst internet purchase of my life. Ordered a camcorder from primotronix because they were cheaper than the rest - 30 DAYS LATER, about 10 phone calls and 10 emails with customer service saying the item will be shipped "within 48 hours", I finally get my camera.... only, the power adapter is obviously made for another country. I placed my order on 5/14 and on 5/22 someone called me to try to upsell, which irritated me and then they said they'd process the order. So not sure what they were doing between that? And my camera was shipped from Amazon, with the order date of 6/11 even though I did not order through amazon. Very interesting.

Awful Company, Awful People 1) Called 2 days after my order to try to sell me an over-priced battery with strong arm tactics and a completely rude person. 2) Charged me right away, before shipping the product 3) Product had not shipped after 12 days. 4) 3 attempts to contact customer service on hold 20 minutes each time 5) Sent an email to customer service asking for information regarding my order, response was a note telling me to call the customer service line. 6) Had to call the bank to cancel the order. These people don't care one bit about their customers.

Great Customer Service Late In 2013 I ordered a 120- 400mm Telephoto Lens that I thought was compatible with my Canon EOS Rebel Camera body. I wanted it for wildlife pictures on an upcoming trip. I got a call to confirm the order. When I gave the specifics of my model, I had ordered a non-compatible lens. The representative discussed the choices I had and steered me to the most economical but quality and value choice, a Sigma Lens. It was incredible! The close ups I got of penguins, seals, orcas and seabirds were simply amazing. Primotronix is an online camera site that still really provides excellent customer service.

Oh My GOD!!!!! I think shoving steel needles into my eyes would be a much more pleasurable experience than dealing with these people....BAD SERVICE, RUDE, UPSELLING, OVERCHARGING, SLOW, ETC. ETC. I wish I would have read reviews first before I ordered, if you haven't ordered from these folks yet DON'T!!!!!! Save yourself time and aggravation and go someplace else to get what you're looking for.

Worst online experience Ever I placed an order for a Canon SL1 Camer body with battery and charger on 10/20. Charge hit my card on 10/22. I was promised this camera in 5 to 7 business day. I asked repeatedly if they were sure of this as I was leaving for Europe and defianately wanted have it for the trip that was within that time frame. I called two days before the trip on Oct 29 and asked for tracking numbers and if the camera would be to me in the next two days. They said they would call down to the mail room and change the shipping on the item that had already shipped 4 days previously. ( I have no fn idea how they planned on occomplishing that which is impossible ) but they guaranteed that it would be here. Needless to say I have already been to Europe and Back without this camera. I have tried to call several times now with numbers saying that they are not accepting call right now. So here is some advise Primo...if you are reading this I would reccomend keeping that camera and shoving it up you apature hole. I have already called my banking institution and am having the charges reversed for lack of satisfing the level of service you promised in the beginning. Also based on the bribes I saw being shoved down other customers throats in previous reviews I would more than welcom you to give me a call so that I can personally let you know the level of disatisfaction I feel as you cannot seem to answer my calls. PS if anyone else is reading this......run from this company, they should be shut down my the BBB.