I had to send back my daughters camera… I had to send back my daughters camera she got for Christmas as it was broken. They sent me an email to say they have received the camera and will issue me my refund! I messaged them after a week to ask where my money was and they said they said they got sent it by mistake and yet to receive the camera. They asked for receipt which I said to them I no longer have as didn’t see the issue when then emailed me to say they got the camera and were issuing me a refund! I asked to speak to the manger which they replied I had to make a complaint and sent me the email! I sent the complaint to have a email back to say my message has been blocked!!!!!!! I emailed the other person back and he hasn’t replied !!!!

Avoid like a plague! This company does not even deserve a 1 star! I placed an order (#000438710) for a christmas present (Nat Geo Telescope) on 12 December 2020 which was listed as 'in stock', however I have yet to recieve this! On 25 January 2021, I recieved a text message stating my order was at their warehouse and had been dispatched and again still no order! This really is disgraceful service. I have written to Maplin several times by email to enquiry where my order is and not once has anyone bothered to respond to my queries. I have also submitted several online 'contact us' forms from your website, again which now one has acknowledged. Avoid like the plague!!!

I placed an order with Maplin under I placed an order with Maplin under #002540986 & all it atates is they are processing the order. No update, used their contact form but got no reply! I urgently require these goods & Maplin are ignoring me.

Order a crystal ball at the same time!!! Ordered a BT Diverse 7460 plus last week showing in stock with quickish despatch. Not received it, no emails no nothing so chased up to be told out of stock and no idea when back in stock and asked if i wanted to cancel. Item still showing in stock on their website and available to order. So their customers are supposed to get a crystal ball out to realise their order is out of stock instead of their customer service using an age old technique called communication and now a phone i needed urgently is not coming. First and last time i'm using their online services.

Voucher con I tried to put this review on the Maplins web review site and the kicked it off, no surprise there ONLY PUT GOOD reviews ON They had an offer on £5 for £50 spend £10 for £100 spend, I would of thought for over £200 spend I would of received at least a £20 voucher , BUT when I asked the question all they would offer is a £10 voucher, in future I will look round for a better deal.