David resolved a problem I had been… David resolved a problem I had been going through swiftly and successfully! I am very please with how he handled my scooter that needed some help with. Thank you David and the Gotrax team!

This company is amazing This company is amazing! I got my son his bike for Christmas and it has exceeded his expectations! We had one little issue with his charger and the company couldn’t have handled it better. The response was quick and they resolved the issue perfectly! The people there are kind and easy to work with! Will definitely be purchasing from them again when my youngest is ready!

Terrible customer service Terrible customer service, no Canadian phone number, email take days days to get a response, purchased two hoverboards for my kids for Christmas. After several email they tell the control panel is gone buy a new one! That’s it!! The warranty is up because I purchased them In late October for Christmas. $300 piece of junk, Company is a scam

GOTRAX SUPPORT IS HIDEOUS After almost a month, I still have no resolution to an ongoing GOTRAX scooter problem. The scooter is only 3 months old and is basically out of commission. They keep wanting to send me more parts as if I’m a scooter technician. After many emails, I called the “support line” only to be told that I have to email. They don’t offer technical support over the phone. This has been an awful experience and I will never purchase another GOTRAX product. Please ignore the GOTRAX response below because if you call the number, they will tell you to send an email. They won't talk to you about technical issues. And email is very slow and unhelpful.

Gotrax customer service My experience is based on the Gotrax XR Ultra. I’ve had my scooter for around 9 months and had the console (handle bar/ display) give an error. Fortunately, contacting gotrax was a breeze. I sent them my order number and and image of the issue… they were able to give me a new console free of charge. Riding the e-scooter has been a great experience, as I commute from class to class.