Easy Communication and Great Customer Service We bought two GoTrax GKS scooters for my kids, and they love them! They don’t go too fast, but just fast enough for a thrill. The foot operation was easy for my kids to figure out quickly, and the battery life is pretty good! Our only issue was that these little screws fell out and we couldn’t find where they came from. Turns out they hold the brake piece to the foot fender that you push for brakes. It still works just fine, just makes a rattle sound. However, one of the plastic fender brakes broke off, so I reached out to customer service about getting a replacement part. David C has been very helpful in getting this resolved for us, and I really appreciate all his hard work! If I didn’t reply for a few days, he would check in to make sure we didn’t give up on finding a solution. We are very satisfied with the product and the service, and feel confident in buying from them again in the future.

Excellent lightweight bike! I already have an e-bike but at 72 years old I wanted another one that was lightweight and the F1 version2 was 44lbs with the battery out to have in the back of my suv for rides whenever I see a nice park or bike trails to ride or to just ride somewhere different. I am surprised how well built this bike is for the price. Long battery life, very comfortable seat and lots of fun!

Buyer be beware Bought 2 of these scooters for myself and my wife, we are in our early 70's, and find visiting different areas we need help getting around. When they arrived, they were easy to assemble and seemed well made. Within a few rides one came up with an E1 error. I called their support center and was rudely told they don't help with warranty issues over the phone and the only warranty resolution was contacting them via email. She was nasty, short and totally not interested that I was having problems with their product! So as directed, I contacted their support through their on-line warranty system. After a week of non-response, I reentered a second request for support. A week later and still no response. That's after the scooter was down for 3 weeks. According to my research this is a common problem with the GoTraX scooter and repair is simple, and inexpensive, just a controller replacement - as it's a known problem it should have been resolved over the phone with just a proof of purchase verification. Frustrated with GoTrax support (or lack of) I contacted Amazon Customer Support and within 30 minutes they reviewed my issue and issued a full refund - WHAT A GOD SENT AMAZON IS!!!! Buyer be beware - if you have problems and GoTrax is no help don't say you weren't warned.

Terrible customer service Terrible customer service, no Canadian phone number, email take days days to get a response, purchased two hoverboards for my kids for Christmas. After several email they tell the control panel is gone buy a new one! That’s it!! The warranty is up because I purchased them In late October for Christmas. $300 piece of junk, Company is a scam

Gotrax customer service My experience is based on the Gotrax XR Ultra. I’ve had my scooter for around 9 months and had the console (handle bar/ display) give an error. Fortunately, contacting gotrax was a breeze. I sent them my order number and and image of the issue… they were able to give me a new console free of charge. Riding the e-scooter has been a great experience, as I commute from class to class.