I had an issue and got Excellent help I had an issue with my sons rival scooter and contacted Customer service and they helped me within 2 to 3 emails back-and-forth. Use my warranty to issue me a new part for the scooter and I couldn’t be more happy.

Prompt responses Prompt responses Polite and professional Helped with my issues Company even offered me a discount code on the replacement parts I needed.

This company is amazing This company is amazing! I got my son his bike for Christmas and it has exceeded his expectations! We had one little issue with his charger and the company couldn’t have handled it better. The response was quick and they resolved the issue perfectly! The people there are kind and easy to work with! Will definitely be purchasing from them again when my youngest is ready!

Buyer be beware Bought 2 of these scooters for myself and my wife, we are in our early 70's, and find visiting different areas we need help getting around. When they arrived, they were easy to assemble and seemed well made. Within a few rides one came up with an E1 error. I called their support center and was rudely told they don't help with warranty issues over the phone and the only warranty resolution was contacting them via email. She was nasty, short and totally not interested that I was having problems with their product! So as directed, I contacted their support through their on-line warranty system. After a week of non-response, I reentered a second request for support. A week later and still no response. That's after the scooter was down for 3 weeks. According to my research this is a common problem with the GoTraX scooter and repair is simple, and inexpensive, just a controller replacement - as it's a known problem it should have been resolved over the phone with just a proof of purchase verification. Frustrated with GoTrax support (or lack of) I contacted Amazon Customer Support and within 30 minutes they reviewed my issue and issued a full refund - WHAT A GOD SENT AMAZON IS!!!! Buyer be beware - if you have problems and GoTrax is no help don't say you weren't warned.

Excellent lightweight bike! I already have an e-bike but at 72 years old I wanted another one that was lightweight and the F1 version2 was 44lbs with the battery out to have in the back of my suv for rides whenever I see a nice park or bike trails to ride or to just ride somewhere different. I am surprised how well built this bike is for the price. Long battery life, very comfortable seat and lots of fun!