I ordered the eye correcting glasses I ordered two of the eye correcting glasses but I only received one, I contacted them and let them know. They responded back very quickly and sent the other pair right away Great customer service. My wife has been using the glasses now for about 2 weeks and said she sees a difference when she has them on. They actually work the muscles behind your eye it's like working out so you only can have them on for about 10 minutes or so in the beginning so you don't get headaches. Then you can increase the time over time as you strengthen your eyes but so far so good my wife is happy with them.

I ordered a replacement gear selector… I ordered a replacement gear selector for my wife's 7 speed bicycle and the last tracking notice said item was in CA and USPS had not picked it up. I have emailed the company or notified them of non-delivery at least 5 times and no one gets back to me. I work for the federal government in procurements so I am very familiar with receiving packages from.overseas, but this is inexcusable. I now have to file a complaint with the Federal Trade commission, my bank and the International Trade Association and wouldn't need to go there if I cou or d just get my money refunded....been 45 days since order was placed and 30 days since trackable movement stopped.

Great website Wonderful website....seller was so helpful with choices offered...took out the time to send pictures of items. Fast, speedy delivery. Items exactly as described. Would definitely buy from again

List the out of stock item, and did not reimburse fully I ordered a phone cover from their on-line items, but the item was out of stock. I wanted to have the phone cover asap so that I can protect my phone. However I got a replacement since the item was out of stock and they suggested one with better price, not knowing if it is actually better product or not. Unfortunately, the replacement did not fit to my phone and I wanted to get other item. The representative replied that if I return the item she will send me other item without the information of their return policy. I sent it back to the return shipping address next day without the package tracking number because the shipping cost was more the product. When I informed her about no tracking number, she insisted they are not responsible if my item was arrived or not. I have shipped packages to the oversea and my packages never lost without tracking number. So I realized she did not want to give me the replacement. At that point, I just asked for a full refund. I waited for 2 weeks in case to give her chance to reply me that they received the package. I sent an email to check if they received my package, but no response. So, I had to dispute my purchase with my credit company to get at least the price of the merchandise. I lost the shipping cost of almost the price of the item I paid. Although I made a mistake by return the item without waiting for the return procedure, the company is not honest about their business practice. 1. The company did not update the out of stock items even after several weeks past knowing that the item was out of stock. So the customer have to go through the replacement procedure intentionally. 2. The company did not reimburse the full amount including return shipping cost. 3. The company tried to avoid any cost if it is all possible, by not informing the return policy when asked for a refund. I would not recommend to anyone to do business with this company. If you find the item you'd like, please try to find it from other companies, for you will find the same items from the other supply companies.

Poorly packaged goods The glass mug I ordered was poorly packaged. The mug itself was wrapped in tissue paper, then a thin layer of bubble wrap, and placed in a thin corrugated box. Another layer of bubble wrap and the mailing package was an unpadded plastic mailing bag. Of course, the mug did not make it through the shipping process.