Terrible customer service Got no notification about a huge $60 increase to my subscription. When I contacted them about it, they were extremely rude and unhelpful. They would do nothing to make it right. It was obvious they don’t care at all about their customers. I’ve been a subscriber for years but after this I decided to cancel my subscription just to find out that they don’t refund membership renewals!!! My only options are to take a year loss or be stuck with them for another year. I’m so upset with this company and would never recommend them.

Long-time user of Beachbody… I am a long-time user of Beachbody (before on-demand). I like their programs and to this date have not found anything that offers what they do. Yes, they are expensive, compared to some others, but you get what you pay for. They have also worked to reduce their pricing for some offerings. I’ve accidentally canceled and/or purchased unwanted options but their customer service is always helpful and quick to respond. Most recently, I noticed I was signed up for a preferred customer, when contacting to cancel, they did so quickly and a refund was issued. It is a subscription service, so you do need to pay attention to what you signed up for but if you mess up, they make it right.

THINK TWICE! BODI charges a hefty price and sends no notice that they will be charging you again for a renewal. Their customer service insists there is “nothing we can do” after your card is charged for another year that you don’t want. Money down the drain. Think twice before subscribing!!

This company is a ripoff This company is a ripoff. They never told me that they were going to auto renew my subscription. They claim they sent me notice 45 days before renewal, but I never received any emails from them.

They get you, then they Ghost you. Sign up was easy, but ending a subscription is a disaster! They say you can cancel at any time, but it was impossible for me to cancel through the website (kept telling me to wait 3 hours and try again). Tried to find a phone number to call--also impossible. In my frustration I would stop trying...until I was alerted that they auto-renewed my membership for $120.91. They won't admit fault--saying as they do for so many that any money-back guarantee time is up. I'd be fine if they were understanding and took the time to hear me out and make it right. But no. They get you, then they ghost you. I've been a Beachbody customer for years. Not any more.