My membership autorenewed without… My membership autorenewed without notice. They said they sent an email, but I don't have it. I never purposefully set my memberships to autorenew. I had no intention of extending my subscription for the spring and summer months. I hadn't used the service (which they could easily verify). They refused to issue a refund within 30 days staying that policy only applies to the original/ initial order. They didn't do their part by communicating...they just withdrew the money. Bad service. I will never join again nor do I recommend them. They lost my future business and my respect.

Consumer beware…BODi only values $$$ Consumer beware… this company is not person-centered and uses every intimidating legal/policy move they have to avoid having any flexibility in adjusting membership or refunding an auto-renew subscription. I feel so taken advantage of and even with my medical condition now preventing me from accessing the program, they (without collecting any additional information or medical docs from me) deemed my case to not be significant enough for an “exception”. Read the Better Business Bureau claims, please, before you buy into this program. It has certainly been a hard lesson learned for me.

Very poor customer care I have been a member for years but have been really disappointed of late by the poor customer service and lack of technical support. I’ve gotten intermittent error messages when trying to access workouts. This has been going on for several weeks and I’m having an impossible time getting it resolved. The support on the site is awful and there is no good way to get help when escalating concerns. I’m literally waiting for a member of the tech support team to respond to me now. I was told I would have to wait 15 minutes. That was 45 minutes ago. Very frustrating. For a company focused on improving well being they are missing the mark.

THINK TWICE! BODI charges a hefty price and sends no notice that they will be charging you again for a renewal. Their customer service insists there is “nothing we can do” after your card is charged for another year that you don’t want. Money down the drain. Think twice before subscribing!!

Absolute scam company Absolute scam company. Fraudulently charged us for 2 years and refuse to give refunds. Most dishonest company I have ever had the displeasure of working with. 0 stars.