Poor Business Experience Absolutely, unprofessional. I placed an order on 9/2/21, for discounted items. They guaranteed shipment. After calling twice, I received an email that the item is out of stock and will not be available until 10/10/21. I've placed orders for tge same item in the past and received within 10 days. No one even took the liberty of updating me. Similarly, the same product I ordered is now available for purchase on their website for the original price. I will be finding another supplier for my business needs.

After talking with Laura I chnaged my review to a 4 Very Helpful and we will be ordering more products from Monoprice Ordered 6 Indio Guitars Monoprice as Christmas Gifts. 5 of the Guitars were either Damaged or not Indio Guitars even thorough they had the Indio logo There were no Serial Numbers They were pure Junk After many Phone Calls and emails and Pictures They finally sent return labels Of course we have to drive 50 miles round trip to a Fed Ex. Also they did not compensate us in any way No Coupons for future Orders I dread waiting for my Money to be credited back as I am sure there will be an issue.

Extremely shady business practices… Extremely shady business practices including spam in order invoices. They are not displaying it is a Ad that points to freeshipping.com that has nothing to do with the business or order. Very unprofessional and brings up what other questionable practices they are performing to rip off customers. Definitely makes sense other customers have had payment information leaked. Of course monoprice denies this, they wouldn't know they are compromised and if they did this shady practice proves they would not disclose it in a timely manner since it is obvious they don't care about the consumer just ripping them off.

Took down my product review I wanted to cancel my order at monoprice.com, but cancel option was unavailable/disabled, only return option was enabled. So I started Return process, Monoprice emailed me and it stated that I need to return the item to California and pay for shipping cost, I live in east coast, the UPS estimate for return shipping was over $100. What ?? I decided to keep the item rather than paying 3 or 4 times the item cost. I posted my review on their website describing what happened and monoprice took it down within an hour. Dishonest and very shady company.

Cables are great, good customer service, still confusing I ordered a USB-C cable and an S/PDIF (Toslink) optical cable. Simple, right? But there are so many USB standards, and Monoprice's web site doesn't do a good job of contrasting its "Charge & Sync" and "Data & Power" cables; I had to contact customer service who quickly responded. The AtlasFlex USB cable seems great with sturdy jacketing. Meanwhile it turns out there are full-sized and mini Toslink connectors on optical cables. Monoprice correctly describes their optical cables, but they could caption or label each picture with what kind of connector it shows.