Zosi Tech support John I reached out to Zosi Tech support for a password reset via email. Zosi Tech Rep. John emailed back with clear, concise instructions and passwords. When I attempted and same didn't work. I contacted Tech Rep. John again via email and his response was a very short turnaround. I was given instructions step by step with a Youtube video attached. With how to upgrade the outdated DVR system and reset the password. Overall the mission was accomplished and everyone was happy.

I've bought a couple of security… I've bought a couple of security systems and this has been the worst. It hasn't worked right since i installed it. It will constantly reboot and occasionally need to be manually rebooted to connect to the app. I attempted to contact tech support, but they were of no use. Go figure. I might as well not even have a security system if this is what I have to deal with. I would STRONGLY suggest not purchasing a system from this company.

I had a neighborhood power outage that… I had a neighborhood power outage that reset my system & my mobile access. I was blind while away on my family trip. Upon return I contacted Zosi support & was put in contact with YoYo. Man, YoYo was a life saver! They responded promptly, (even before & on a holiday) offered quick help & gave me the Christmas present of access back to my system on Christmas morning! Stellar work from this employee & I hope there are more people like YoYo with this support team.

Brought a PTZ camera and the tilt… Brought a PTZ camera and the tilt stopped working in a couple of days then it stopped connecting to the app Emailed them and spoke to Coco, the clown I can only presume. Slow communication as they were in china and the emails were sent at 3 in the morning Finally managed to get a refund but terrible customer service and terrible quality product.

Very unsatisfied. Very unsatisfied.. download is very very slow. Takes about 1 minutes to see something live.