I have to express my deep concern… I have to express my deep concern related to consistent prolonged support response from the UAD Support, and the quality of troubleshooting assistance provided by the Support team. Personally I encountered persistent delays for days and weeks, and this impacts my ability to use their products and interfaces, and is very frustrating. This has been going on since I remember, and no action has been taken from the UAD. In other words: Disrespect and arrogance toward us customers!

Pro quality products made by passionate people! I've been using their hardware and software for years. The few occasional problems have been dealt with quickly and efficiently. They are there to make our lives making music easier, more enjoyable and doing so with the highest quality. Thank you UA!

Excellent customer service If you purchase a plugin make sure your email address is the one that is registered to your iLOK manager otherwise your product will be stuck in the Guest Cloud which is very annoying. There is no way to merge this account to the one with my iLok email address. I will update review to a full five star if this matter is resolved within 31 days which is pretty fare. (update) They sorted it out promptly i'm over the moon. Apollo Twin Soundcard is on my priorities list. Thanks UA

Absolutely horrible experience! That was a swift experience with this company. They did not only solved my issue (automated customer service), but furthermore didn't allow me to download my product (a set of VST plugins) stating that the token I have was already redeemed! How could it be redeemed if the software designed to redeem you provide is not responsive? Absolutely horrible experience!

Definitely selling my Apollo for a reliable brand Definitely selling my apollo twin for something else due to the nonexistent customer service. These are some of the most expensive interfaces and plugins on the planet but there's no customer service. I payed for the spark subscription but the ua.connect.app won't open. The only part about this entire situation that went smoothly is when they charged my debit card. It was immediate and no problems whatsoever when taking my money. I can't wait until I get rid of this thing. Don't believe the Apollo hype. Purchase you something more reliable.