Terrible support I finally decided to buy a UA native plugin, and so wish I hadn't. In order to even install the plugin you have to use UA Connect, which doesn't work. I've raised a support ticket but had no response other than the automated "we've received your support request". I'll be demanding a full refund and will never touch UA with a barge pole ever again. Hopeless.

Some of the best out there I have used UAD plugins and hardware for many years now, and can absolutely say that it is some of the very best out there. Customer support is not the best I have experienced, but not as terrible as some make them out to be here. They always reply and try their best to solve any problem you have...but sometimes they just don't seem to be able to fix them. But somehow I have always managed to find a remedy, and keep on rocking. For a seasoned professional like me, no other company makes re-creations of familiar hardware like UAD ...and in many cases the same brand name made the originals. The new addition of native versions has really boosted the usefulness and capacity a lot...so cheers for that! The new addition of instruments is great...and some of them like the Waterfall organ and Rhodes, are the best I have heard. Lately the prices have become very reasonable...so that's a + too.

Pro quality products made by passionate people! I've been using their hardware and software for years. The few occasional problems have been dealt with quickly and efficiently. They are there to make our lives making music easier, more enjoyable and doing so with the highest quality. Thank you UA!

Absolutely horrific customer support Absolutely horrific customer support. I spent $200 on plugins during their cyber sale and they didn't show up in my library. Can't get a human on the phone and just got a response from the ticket I opened on 12/4 saying they can't service the ticket.

I have to express my deep concern… I have to express my deep concern related to consistent prolonged support response from the UAD Support, and the quality of troubleshooting assistance provided by the Support team. Personally I encountered persistent delays for days and weeks, and this impacts my ability to use their products and interfaces, and is very frustrating. This has been going on since I remember, and no action has been taken from the UAD. In other words: Disrespect and arrogance toward us customers!