expensive cooktop I ordered an expensive cooktop, which arrived totally smashed. It was a hassle to get this reordered, 3 months later the 2nd one arrived totally smashed. The issue was it was being packaged with no padding and it's a glass topped cook-top. The 3rd replacement arrived last week (9 months after the 1st order) and it was completely smashed. The customer service manager was to get back to me to see if something could be done. I never heard back. Beware of this company-hard to get any service and their shipping policy is horrendous and they refuse to do anything about it. DO NOT USE AJ Madison. Hours of time lost, hundreds of dollars in phone calls trying to resolve-nothing.

We JUST worked with John Pereira @ AJ… We JUST worked with John Pereira @ AJ Madison. What a great experience! I doubt that shopping for appliances (in our case, a difficult to replace refrigerator) is on the top of anyone's list as a fun thing to do an Sunday afternoon. However, John made it an amazing day. He was patient, knowledgable, friendly, and helpful to the max. And he knows how to make things work in the city, as well. I'd dealt with AJ Madison once before and had a positive experience. This was stellar. Thank you John! Thank you! I'll be recommending you and your firm to all of my friends moving forward.

Terrible company Terrible company. My wife spent over $4000 on a stove, which the salesman told her that it was complete, the legs were attached and it was "no assembly required". BS, this was a DIY project (plus it was in a massive wooden crate which had to be disassembled, which she was told the delivery company would open it up to be sure no damage.. they didn't), LOTS of assembly, including picking up and supporting a 200+ lb stove to assemble the legs. No way 2 senior citizens could do this, I complained and a day later they called back and say the delivery company would come back and install the legs (10-15 minute job) for $225. Never believe ANYTHING they say. The product is beautiful (ILVE stove) but the customer service sucks big time.

Welcome to the Suck Welcome to the suck. I am embarrassed and indignant that I did business with such an uncaring and incompetent business. Prepare for misery with AJ Madison. Once you buy they disappear and pass you to an equally dim witted delivery service called AM Trucking and Home Delivery. In my case two shipments of a stackable Bosch dryer and washing machine. Both shipments appallingly muffed, deliveries missed, installers unprepared to do the work. Be prepared for misery and stress. I will NEVER work with AJ Madison again. Horrible.

This company is garbage This company is garbage. After waiting 2 months for my fridge and freezer to be delivered and paying for appliance Haul away / White glove service they sent two non-english speaking delivery drivers who not only did not install my appliances, they also did not haul away the appliances like I paid them for and they even decided to rip open the package on my front porch and throw the plastic the cardboard and the styrofoam all across my yard rather than ask me where they could dispose of it or to simply haul it away like they were paid extra to do. I would not recommend this worthless company to my worst enemy. An absolute garbage experience and am trucking is a worthless worthless company do not purchase from these crooks.