Purchased $4500+ Miele washer dryer set… Purchased $4500+ Miele washer dryer set with stacking drawer. Never sent drawer, $249. Wouldn't respond in email or by phone. Set worthless without stacking drawer. Then when I waited through their purposeful labyrinth of phone service, they were "back ordered". Probably back ordered when I ordered originally. I will stop card payment, they can come pick them up. Plan B. This company SUCKS!

expensive cooktop I ordered an expensive cooktop, which arrived totally smashed. It was a hassle to get this reordered, 3 months later the 2nd one arrived totally smashed. The issue was it was being packaged with no padding and it's a glass topped cook-top. The 3rd replacement arrived last week (9 months after the 1st order) and it was completely smashed. The customer service manager was to get back to me to see if something could be done. I never heard back. Beware of this company-hard to get any service and their shipping policy is horrendous and they refuse to do anything about it. DO NOT USE AJ Madison. Hours of time lost, hundreds of dollars in phone calls trying to resolve-nothing.

Bad, Bad, Bad, Very Bad Terrible company very frustrating have to deal with them the delivery company they use that is supposed to be solid and is as liquid as water they are the worst and it's no coincidence since AJ Madison is no better. So, beware and avoid AJ Madison and their delivery service AM Delivery. Bad, Bad, Bad, Very Bad.

My complaint is not so much with AJ… My complaint is not so much with AJ Madison but with the Samsung refrigerators they sell. I bought a French door that is now out of warranty and has water/ice constantly under the crisper drawers. This is a KNOWN ISSUE with this refrigerator, and Samsung has a class action lawsuit based on this and other issues. Think twice before buying one or you will regret it.

AJ Madison AAA CUSTOMER SERVICE!! AJ Madison’s customer service in my experience was AAA. There were issues with my order, due to me entirely. First I ordered the wrong range then I didn’t do my diligence checking out the replacement range and missed some damage. AJM never gave up on me. They continued to work with me until I received the range I wanted. Everyone I encountered at AJM treated me with kindness and respect. in my estimation AJM went over and above to make sure I was a satisfied customer!!! I would not hesitate for a moment to highly recommend AJ Madison as a company to do business with.