ZERO customer service I ordered from the site months ago. Nothing. Confirmation email when i ordered but nothing since. I've emailed several times and received no reply. Wish I could give no stars. I'm so disappointed. Surely there could be a legal requirement to fulfil orders or refund monies

Perfect Purchase Love the Company This is the third time I have had to file a claim with fancycost, My first claim is for my phone , second is for my taplet, this one is for my sister's tablet, they answered my question quickly & in depth. Service was professional, easy and simple.they sent me a 32GB TF card for free , I can put the TF card to the tablet to extand the space. It made my sister very happy, and I am beyond satisfied with it and I'm extremely happy! I highly recommend fancycost to my friend

FancyCost/ColoredApples is FRAUD and a SCAM I purchased a $200 phone + Insurance two weeks ago. They said it would take 5-12 days to arrive in my country. I emailed them and asked where the tracking number was from and they replied very vaguley, obviously not wanting me to know the postal company so I couldn't track it. They just sent me screenshots saying "You might not know Chinese but this is the proof". Well, I do know Chinese and it's all a SCAM. The green feedback on this site is all fake too, written by the company. He also operates other fraudulent stores such as ColoredApples. I'm a federal officer and I have reported the matter to the relevant department in both my country, China, Singapore, Hong Kong, USA, and neighbouring countries. FancyCost will be shut down and the owner will either go to jail or/and receive a find +/- $3million USD. He has scammed to many people and I will make sure he gets what he deserves.

butterfly light More than a month since I ordered my led butterfly light and have not received any things yet. This is a bad company please do not buy any thing from them. Bad China.

Doubt they are legit - Wish I could give "0" Stars BEWARE- the "positive" reviews of FancyCost are likely posted by their friends and employees -- I am a real customer. Fancycost.com (and dozens of other similar Chinese-run websites, all offering the same products all run by the same shop?) lists products for sale, takes your money (via PayPal) and then never answers emails or provides any order updates. I waited 3 days, heard nothing, checked my PP receipt and found a totally different email address, wrote requesting an update and immediately got a refund and "sorry, out of stock" response, EVEN THOUGH the website store showed (AND STILL SHOWS!) the item I ordered as in-stock and.... offering bulk pricing tiers if you buy large quatities (of out-of-stock items!!!!) If you take a chance and order and actually get an item you must be in the small, small minority. STAY AWAY. STAY AWAY. STAY AWAY.